I live in/around Ottawa. Can I arrange local pickup to save on shipping?
Yes! If you're in the Ottawa area, you can pick up your order from our warehouse for a $2 charge. This option appears as soon as the country, province, city, and postal code have been entered in either the cart/shipping info or checkout/shipping sections.
Please note that this is not a 'storefront' experience; products will not be available for viewing unless you ordered them. This is how we keep our costs so low! The $2 pickup charge pays for the additional processing time for local pickups, which is more than our automated shipped orders. It is also a deterrent against placing multiple tiny orders, which are not cost-effective for us to process.
Your order is ready for pickup as soon as you receive the order completion confirmation ("Your Order Is Complete" email). We aim to have all local orders placed before 3pm available for pickup by 5pm the same day. Sometimes, based on on the overall order volume, we are not able to have local orders available for pickup same day. In that rare case they will be available for pickup next day.
Please have your order number and an ID ready when picking up. If somebody else is picking up your order – please put their name into the Notes section of the order.
Our location and pickup hours are;
Mon-Fri: 10:00am – 5:30pm
Please pick up your order at your earliest convenience.